The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Free Wi-Fi in rooms
Parking
NZD 15 per day
Baggage storage
24-hour services
24-hour reception
General
No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Baggage storage
Ski storage
Allergy-free rooms
Elevator
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Skiing
Hiking
Cycling
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Paid shuttle service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Children's buffet
Board games
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Sauna
Jacuzzi
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
CD player
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
91 Fernhill Road,
Queenstown,
New Zealand,
1111,
Otago
Map view
91 Fernhill Road,
Queenstown,
New Zealand,
1111,
Otago
City landmarks
Cable Car
Skyline Queenstown
1.3
mi
Garden
Queenstown Garden
1.1
mi
Zoo
Kiwi and Birdlife Park
1.3
mi
Rees Street
William Gilbert Rees Statue
4900 ft
Lake Wakatipu
1.0
mi
65 Beach St
Moa Statue
4900 ft
Square
Queenstown Mall
1.1
mi
Amusement & Theme Parks
Fear Factory Queenstown
5100 ft
Gallery
Central Art Gallery Queenstown-Julia Milley
4400 ft
Gforce Paragliding Skyline
G Force Paragliding
1.2
mi
Church
St Peter's Anglican Church
1.0
mi
Torpedo 7
Southern Lakes Heliski
1.2
mi
Amusement & Theme Parks
Shotover Canyon Swing
1.1
mi
19 Marine Parade Williams Cottage
Vesta Design
5200 ft
96/130 Lake Esplanade
Lookout for Cecil Peak & Double Cone
2100 ft
Gallery
Artbay Gallery
5100 ft
Cemetery
Queenstown Cemetery
1.2
mi
35 Camp St
Hetties Rock & Crystal Shop
1.0
mi
Gallery
Silver Fern Gallery
1.0
mi
Gallery
Ivan Clarke Gallery
1.1
mi
Gallery
Queenstown Arts Centre
1.1
mi
Casinos
Lasseters Wharf Casino
4200 ft
Shopping Area
Aotea Gifts Queenstown
4300 ft
Queenstown Ferries
4300 ft
Casinos
SKYCITY Queenstown Casino
1.0
mi
Rees St Marine Parade
Queenstown Underwater Observatory
1.0
mi
Shotover &
AJ Hackett Bungy
1.1
mi
Beach St
Go Orange Jet Boat Queenstown
5200 ft
Luge Advanced Track
Luge Queenstown
2.2
mi
Nearby
96/130 Lake Esplanade
Flyboard Queenstown
1900 ft
Restaurants
MacKenzies Restaurant @ The Heritage Hotel Queenstown
100 ft
91 Fernhill Road
Vista
1400 ft
Sainsbury Road Mercure Queenstown Resort
Rises
1700 ft
21 Sainsbury Road
Bazaar
2800 ft
38-54 Lake Esplanade Level 6
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Stunning view
Convenient location
Advertised as 'non lakeview'
Not close to the city
7.6/10
Very good
Rooms
7.8
Location
7.9
Service
8.5
Dining
6.8
Guest reviews
7.6/10
based on 8 reviews
4/5
based on 1875 reviews
8.3
8.3/10 based on 2489 reviews
#30 of 60 hotels in Queenstown based on Tripadvisor
Alexander
United Kingdom,
April
2024
7.8/10
The hotel offers a mix of positives and negatives. The rooms had a food odour issue initially but the manager was very apologetic and understanding, eventually providing a satisfactory alternative. The view from the room was nice, though a bit cramped for four guests. Housekeeping was short-staffed, resulting in some inconvenience during the stay. The early morning noise from the nearby exit was a downside, starting as early as 5:30 am.
Rooms
7.0
Initially had a food odour issue in the in-room kitchen, but the manager was apologetic and understanding, offering a better alternative. The view was nice but the room felt cramped for four people.
Service
9.0
Despite being on very limited staffing, the staff was helpful in arranging shuttle services and promptly addressed any room issues. They were friendly and professional.
Location
8.0
The hotel's location is great, not too crowded but still close to the center of town. It offers beautiful views of the lake and easy access to the city center and regular bus services.
Dining
7.0
The dining options were a bit sparse for the price, but they catered well to specific dietary needs like gluten-free and dairy-free. The view above Lake Wakatipu during dining was amazing.
Facilities
8.0
The hotel has a pool and comfortable beds above Lake Wakatipu, offering a relaxing atmosphere for guests.
Sam
United Kingdom,
February
2024
8.0/10
I had a mixed experience at this hotel. The rooms were spacious and warm, with super comfy beds, but they hadn't been thoroughly checked by housekeeping, and some in-room brochure information was missing. The service was top-notch, with staff remembering my drink preference and always being friendly and obliging. The location was within easy walking distance of town, although it could be better organized and cleaned up. The dining was good, with excellent grilled dishes, but the breakfast was a bit overpriced for what was offered. The facilities were great, especially the large and spacious rooms. Value for money is a bit questionable given the room issues and breakfast pricing.
Rooms
8.0
The rooms were spacious, warm, and had super comfy beds, but some cleanliness issues were noticed and in-room brochure information was missing.
Service
9.0
The staff was very warm, friendly, and very obliging. Remembered my drink of choice and had it waiting for me.
Location
7.0
The location was within easy walking distance of town, but could be better organized and cleaned up.
Dining
7.0
The grilled dishes were excellent, but the breakfast could be a bit overpriced for what was offered.
Facilities
9.0
The hotel had great facilities, with large and spacious rooms.
Carol
United States of America,
December
2023
7.2/10
I had a mixed experience at the hotel. The room was comfortable with a nice bed and air conditioning, but the noise from the traffic outside was bothersome. The service was friendly but lacked attention to detail, leaving us with limited supplies. The location was great, offering a peaceful setting with a beautiful view of the lake. The dining options were healthy and good quality, although somewhat limited. The facilities were decent overall.
Rooms
7.0
The room was comfortable, albeit noisy due to traffic.
Service
6.0
The staff were friendly but lacked attention to detail in replenishing supplies.
Location
9.0
The location was amazing, offering a peaceful setting with a gorgeous view of the lake.
Dining
7.0
The dining offered healthy options of good quality but was somewhat limited.
Facilities
7.0
The facilities were decent overall.
Harriet
United States of America,
October
2023
7.4/10
I couldn't have asked for a better location; it had stunning views and gave me the feeling of being away from the busy city while still being close to everything. The service was exceptional with welcoming and friendly staff who anticipated all our needs. However, the dining experience was average but sufficient, and the rooms, although spacious and comfortable, felt a bit tired. The facilities were standard and met our needs perfectly.
Rooms
7.0
My room was very spacious, of good size with comfortable beds.
Service
9.0
The staff went above and beyond to make my stay great, from setting up a portacot to meeting all our needs.
Location
8.0
The hotel overlooked stunning scenery, and though not right in the town center, it's ideal for those looking for a quieter spot close to nature.
Dining
6.0
The dining experience was average but sufficient with a standard buffet that needed reheating at times.
Facilities
7.0
The hotel had all the basic facilities needed for a comfortable stay.
John
United States of America,
August
2023
7.6/10
I absolutely loved my stay at this hotel! The rooms were spacious and well-appointed, and I was pleasantly surprised by the extra space and full kitchen facilities. However, the cold temperature in the rooms could be a bit too much for some. The service was top-notch, with friendly and welcoming staff who even offered a free upgrade to an apartment. The location was peaceful and convenient, though the lack of nearby parking was a minor inconvenience. The dining experience was just okay, but the facilities were impressive.
Rooms
8.0
The rooms were spacious and well-appointed, which was very much appreciated. The temperature in the rooms was super cold.
Service
9.0
The staff were really friendly and welcoming, going the extra mile to make my stay special. The complimentary red wine in my room was a lovely touch, and they were very helpful with all our needs.
Location
7.0
The location was great and peaceful, with easy access to town via the bus outside. The lack of nearby parks was a downside, but the quiet ambiance made up for it.
Dining
6.0
The dining experience was okay, nothing too exceptional. I wished for a bit more variety in the menu.
Facilities
8.0
The facilities were impressive, especially the Ski Cave for equipment storage and the convenient parking underneath the building. Overall, great amenities.
Chris
United Kingdom,
July
2023
8.8/10
My stay at this hotel was truly delightful. The rooms were exceptionally clean and comfortable, offering great amenities like comfy beds, excellent free WiFi, and even a custom pillow menu for a perfect night's sleep. However, the 'lake view' was somewhat obstructed by tall trees. The service was top-notch, with staff being very friendly and helpful. The location, although not very close to town, provided a quick 2-minute drive to the heart of Queenstown with stunning views of the lake. The dining experience was excellent, especially the poached eggs, and the facilities were well-kept and enjoyable.
Rooms
9.0
The rooms were exceptionally clean and comfortable, with great amenities.
Service
9.0
The staff were excellent and very friendly.
Location
9.0
The location was awesome, providing quick access to Queenstown with breathtaking lake views.
Dining
8.0
The dining experience was excellent, especially the poached eggs.
Facilities
9.0
The facilities were well-kept and enjoyable for a perfect stay.
William
United Kingdom,
May
2023
6.4/10
My stay at the hotel had its ups and downs. The rooms were spacious and comfortable, but the noise from the restaurant below was an issue. The staff were friendly and helpful, despite being under pressure. The location was convenient but a bit far from the city center. The dining options were mediocre, and the facilities were satisfactory.
Rooms
7.0
The studio suite was very spacious and comfortable, but the noise from the restaurant below was bothersome.
Service
8.0
The staff here were friendly and did their best to provide great service, even under pressure.
Location
6.0
The hotel's location is convenient, but a bit away from the city center.
Dining
5.0
The dining options were mediocre, with limited choices available.
Facilities
6.0
The facilities were average, nothing exceptional to highlight.
Charles
United Kingdom,
April
2023
8.6/10
The hotel was advertised as 'non lakeview,' but to my surprise, it had a stunning view of the lake and mountains. The rooms were very comfortable and had great amenities like comfy beds, excellent free WiFi, and even a pillow menu to choose from for a perfect night's sleep. The location was ideal, just a short walk from the center of town, making it peaceful yet convenient. The dining experience was enjoyable, with reasonable prices and a good variety of options.
Rooms
9.0
The rooms were very comfortable and had great amenities.
Service
9.0
The staff was very helpful and friendly, going the extra mile to make our stay pleasant.
Location
9.0
The location was awesome, a little out of town but easy to reach with a bus stop right outside the hotel. It was peaceful yet convenient.
Dining
8.0
The dining experience was very good with a nice variety of options at reasonable prices.
Facilities
8.0
The facilities were great, offering everything needed for a comfortable stay.